Sprint Scope Guard — Support Policy

Sprint Scope Guard is provided by FrisForge LLC. Contact [email protected] for support.

Availability and initial response

Support is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Our target initial response is within one business day. This is an initial-response target, not an uptime commitment or a guarantee that a defect or platform dependency will be resolved within that time.

What support covers

• Installation and administrator access questions.
• Supported board/filter configuration and app usage.
• Interpretation of SUFFICIENT, MISSING, INDETERMINATE, and Guard status.
• Reproducible app defects, unexpected results, and documentation questions.
• Stored Guard data, privacy, and security concerns.

To help us investigate, include the app version, the action taken, the result or reason displayed, the approximate time, and a minimal reproduction using nonsensitive information. Redact unnecessary user details and customer content from screenshots. Do not send passwords or API tokens.

FrisForge may identify a Jira or Forge platform dependency, but cannot guarantee resolution of Atlassian platform behavior. The app does not provide Jira permission changes, sprint operation services, or alert delivery. Read Documentation for the supported boundary and Privacy for handling of support communications.